What is your refund policy?
Solitaire London only offers store credit notes/exchanges for damaged items as well as items not received within the time frame stated on a product.
We thoroughly check items to prevent mishaps from happening. Enquires must be made within 1 day of receiving an item to be taken into consideration of store credit note or exchanges.
Store credit notes will be made to the original email used to purchase, with the exact amount.
How long is Delivery?
Delivery on all items is an estimated 2-4 weeks, unless stated otherwise. You will be updated with shipping information once your item is shipped. If this timeframe passes and your order is not with you, you are eligible to cancel your order and receive a full refund. Once shipping confirmation is sent, and you have been provided with a tracking number, no refunds can be given until your item is with you.
Can I exchange my item for a different size?
Yes Of Course! Just send us an email or contact form explaining the item you wish to exchange, and we will sort it out from there. This is again on the basis that all items are in a pristine unworn condition with all original tags still on the item(s)
The recommended washing settings for our items are as follows: Use a cold water cycle to prevent any fading. Also use a delicate-wash cycle. Add in your normal portion of delicate laundry detergent, and only wash with items of similar colour. Washing inside out is also highly recommended.
Customs and Charges
All orders are shipped from the UK.